ADMISSION AND FEES

Prior to making a decision about admission to the care home, prospective residents and relatives are provided with all the information required to make an informed choice about whether The Elms Care Centre is a suitable care home for them. We encourage everyone to visit us for a tour of the care home, enjoy a cup of tea, meet our team and discuss any specific requirements. This is also a chance to ask us and other residents any questions you may have about life in the care home. Our Brochure and Service Users Guide can also be provided upon request.

Admission is subject to bed availability and a pre-admission assessment. New residents will only be admitted following a full assessment (by the Manager or Social Services) of the individual’s healthcare, personal and social needs. This assessment will be used to determine whether The Elms Care Centre has the facilities, expertise and equipment to meet the care needs of the individual, and to prepare a detailed Care Plan with input from the new resident, care professionals and relatives.

The Care Plan is a confidential document and is drawn up in accordance with professional guidelines to set out in detail the actions to be taken by care staff to ensure that the resident’s full needs are met. It is reviewed on a regular basis and any necessary changes are discussed with the resident and their representatives in a timely fashion. Residents will have access to their Care Plan and all personal records at all times (or may request information from them).

New residents are invited to move into the home on a trial basis before they and/or their representatives make a decision to stay on a permanent basis. At the time of moving into the care home, all residents will receive a personal copy of our ‘Service User Guide & Statement of Purpose’ which contains all necessary information required to support their stay. In addition, all permanent residents have the freedom to choose their own medical, dental and optician practitioners. The home is well supported by two Saltash GP surgeries, however, you can notify us if you wish to retain your own GP. For emergency admissions, we would attempt to follow the same procedures wherever possible.

Our fees are based on the individual care needs of the residents. Fees are payable monthly in advance by Standing Order or Direct Debit and are reviewed annually with a month’s notice of any changes. Our administrator is happy to offer initial information on access to public or voluntary funds related to your personal circumstances.